Policy

TLS takes orders by phone Monday through Friday, between 9am-5pm Pacific Time. TLS can be reached by phone at 888-590-9923.
Orders can be faxed to 415-380-9088. Faxed orders will be processed on the first available business day.
TLS has a $20.00 USD minimum (before tax and shipping) for each order in the United States or Canada. A $5.00 USD processing fee will be applied to each order that falls below the $20.00 USD minimum.
Secure online ordering is available via our website.
Prices are subject to change without notice.

Credit Card (MasterCard, Visa, Discover, American Express)
Net 30 billing account (Must be set up with TLS before ordering)
COD is available for United States customers only. There is an additional fee of $10.00 for this option.

Shipments within California will be charged 7.25% sales tax unless a tax exempt or resale certification information is provided

Shipping errors, shortages or damages must be reported within 10 days of receipt. We reserve the right not to assume liability or to correct any errors after such date.
TLS Electronics primarily uses United Parcel Service (UPS) for shipping. UPS provides the following options: Next Day Air (Red), 2nd Day Air (Blue), 3 Day Select (Orange), Ground
TLS will ship UPS Ground unless otherwise stated.
All orders received by 2:30pm Pacific Time will ship on the same day, provided all ordered items are in stock.

All returns require a RA#. Returns will not be processed without one.
Requests for an RA must be submitted within 60 days (for parts) and 30 days (for equipment) for the invoice date
Once an RA has been assigned parts and/or equipment must be received within 30 days of RA# issue date.
Returned items are subject to a 15% restocking fee and must be in resalable condition.

Parts have a 6 month warranty.
Refurbished equipment have a warranty of 1 year.
New equipment have a 1 year warranty unless otherwise specified by the manufacturer.